FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS
Welcome to www.gocuprack.com (the “Website”). These Terms are intended to answer some common questions you may have about using our Website and purchasing our travel cup holders (the “Products”). If you have further questions, please contact us using the contact information provided.

1. How do I place an order?
   To place an order on www.gocuprack.com, select the products you would like to purchase and click the “Add to Cart” button. Once you have made your selection, click the “Checkout” button and follow the prompts to complete the order payment.
2. What payment methods are supported?
   We accept a variety of payment methods, including credit cards (Visa, Mastercard, American Express), debit cards and PayPal. All payments are made through a secure online payment platform.
3. Order Confirmation and Shipping
   After placing an order, you will receive an order confirmation email. The order will be processed and shipped within 2 business days after payment is confirmed. You will receive tracking information via email to keep you updated on the shipping status of your package.
4. How do I check the status of my order?
   You can view your order history and current order status by logging in to your account at www.gocuprack.com. If you do not have an account, you can also track your order using the link in your order confirmation email.
5. Can I modify or cancel my order?
   If you need to modify or cancel your order, please contact us as soon as possible at marketworld@gocuprack.com. Once an order has been processed, we will not be able to modify or cancel it.
6. How do I request a return or exchange?
   Please refer to the Returns and Exchanges Policy on our website for detailed return and exchange procedures. You must request a return within 30 days of receiving the item.
7. Shipping Areas and Shipping Costs
   We currently ship within Australia and internationally. Shipping costs will be automatically calculated based on your shipping address at checkout. The specific cost will be displayed on the checkout page.
8. Contact Us
   If you have any other questions while using this website or purchasing products, please feel free to contact us via the following methods:
   ●Email: marketworld@gocuprack.com

Thank you for visiting www.gocuprack.com, we look forward to providing you with the best shopping experience!